Our financial statements>>, set out a comprehensive account of our activities during 2022/23 and provide an insight into the Group’s efforts to deliver on its strategic priorities:
- Caring for our customers; our homes and neighbourhoods
- Maintaining a strong corporate foundation
- Valuing staff
- Growing the business
Throughout the last year, we have continued to make good progress with our work on the themes identified through 2020’s Jigsaw Conversation – a wide-ranging consultation exercise focussing on our future direction – with our tenants, employees and board members.
The rising cost of living crisis remained the dominant theme. At Jigsaw, we responded by developing our own plans to voluntarily limit our rent increases and provide further support to our residents. A Customer Investment Strategy introduced during 2022, helps direct the Group’s investment to sustain tenancies and communities in most need.
In asset management, we continued to place a focus on delivering a programme of building safety work and on providing effective responsive and planned maintenance services. Building safety remained a key priority of the Group with a number of successful energy upgrades and safety measures undertaken.
We maintained our momentum with the Group’s Development Strategy delivering 701 new homes in the year. Jigsaw Homes Group envisages building 4,397 new homes by 2028.
Work during the year also focused on preparing for the forthcoming new regulatory regime which we expect to be in place from April 2024.
Overall, our financial strength and good governance -reiterated by our grading of V1/G1 by the Regulator of Social Housing – alongside our proven ability to adapt, means Jigsaw remains well-placed to continue delivering services to our customers and play a significant part in supporting wider economic growth.
