Covid-19

Our services during the outbreak

Updated 13 December 2021

We continue to provide services as usual, including in-person appointments at our offices. Your safety and the safety of our employees remain our priority. Our offices and working practices are Covid-secure with risk assessments in place.

Stay at home. Protect the NHS. Save lives.

Updated: Advice for residents

Read the latest information from Jigsaw Group concerning Covid-19.

Jigsaw Group Coronavirus position statement

UPDATED 30.07.2021 - This statement details the Group's actions in response to Covid‐19.

Official Government advice

Follow the Government advice on what you need to do during the Covid-19 outbreak.

Difficulties paying your rent

If you’ve been affected by coronavirus and are struggling to pay your rent, we’re here to help. Please get in touch with us. Our ‘connect’ contact service is now equipped to work from home.

Repairs Service

We continue to carry out Repairs, Gas and Electrical Safety checks to your homes with the necessary measures in place for our technicians to work safely in your home and prevent the spread of the virus.

Covid-19 Community Resources

Here is a list of community support services which you may find helpful if you are in need during the Coronavirus outbreak. They include foodbanks and delivery services, mental health support, general advice and local Facebook groups you can join.

Domestic abuse during the COVID-19 outbreak

Increased tension in the household during self-isolation, coupled with the fact that victims of domestic abuse stay inside with their perpetrators, has led to an increase in cases of domestic abuse. We have pulled together some resources for victims and survivors of domestic abuse during the coronavirus outbreak.

Do more online

As social distancing and staying at home is becoming the new normal for many of us, why don't you try to access our services online. Tenants can register today and gain access to tenancy details, rent and repairs 24/7. Registration is simple and automated so tenants can sign up any time.

NHS test and trace service

The NHS have introduced this service to help return life more to normal, in a way that is safe and protects our NHS and social care. The NHS test and trace service will help to control the rate of reproduction (R), reduce the spread of the infection and save lives.

Useful Information

NHS Advice

WHO Advice

Getting NHS help when you need it during the coronavirus outbreak

Accessing NHS services

Dealing with anti-social behaviour & hate crime

Jigsaw rewards